Welcome to Aweza collection. These Terms of Service govern your use of our website, awezacollection.pk, and your purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or purchasing our products.

1. About Aweza collection

Aweza collection operates as an online retail store offering products across various categories, including beauty and hair care products, home and kitchen products, and problem-solving products.

Products may be supplied under a white-label ecommerce model. Product information, specifications, packaging, availability, and presentation may vary between products.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate and up to date.

However, minor differences may occur between product images and the actual product due to photography, lighting, screen settings, packaging changes, or manufacturer updates.

Customers should carefully review the available product information before placing an order.

3. Prices and Availability

All product prices displayed on our website are subject to change without prior notice.

We reserve the right to modify prices, discontinue products, limit quantities, or make changes to product availability at any time.

If an obvious pricing or listing error occurs, Aweza collection reserves the right to cancel the affected order and inform the customer accordingly.

4. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After receiving your order, we may contact you to confirm the order and delivery information.

Aweza collection reserves the right to accept, reject, cancel, or limit an order when necessary, including where a product is unavailable, information is inaccurate, or an order appears to contain an error.

5. Cash on Delivery

Aweza collection currently accepts Cash on Delivery (COD) as a payment method.

For COD orders, the customer is responsible for paying the confirmed order amount upon delivery.

Customers should provide a valid and complete delivery address and contact number when placing an order.

6. Delivery

We aim to process and deliver orders within the estimated delivery timeframe communicated on our website or during order confirmation.

Delivery times may vary due to location, courier operations, weather, public holidays, unforeseen circumstances, or other factors beyond our reasonable control.

Aweza collection cannot guarantee a specific delivery date unless expressly confirmed by us.

7. Returns and Refunds

Aweza collection follows a no-returns policy for ordinary purchases.

Returns are not accepted due to change of mind, personal preference, incorrect selection, or similar reasons.

If a customer receives a product that is damaged during delivery, defective, or different from the product ordered, the customer should contact us promptly so that the matter can be reviewed.

Any resolution in such circumstances will be subject to verification and the applicable Return and Refund Policy.

8. Order Cancellation

Customers may request cancellation before an order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

Aweza collection reserves the right to determine whether a cancellation request can be accepted based on the status of the order.

9. Customer Responsibilities

Customers are responsible for:

• Providing accurate name, phone number, and delivery information.

• Reviewing product information before placing an order.

• Providing accurate product quantity, size, color, or variant selections where applicable.

• Being available or arranging appropriate receipt of a COD order.

• Using purchased products according to the applicable product instructions and warnings.

Aweza collection is not responsible for issues resulting from incorrect information supplied by the customer or misuse of a product.

10. Product Use and Safety

Customers should carefully read and follow any instructions, warnings, precautions, or usage information provided with a product.

For beauty, hair care, personal care, household, or other products requiring specific precautions, customers should use the products only for their intended purpose.

Aweza collection does not provide medical diagnosis or treatment through product listings or website content.

Where a product may be unsuitable for an individual's particular circumstances, customers should seek appropriate professional advice before use.

11. Website Use

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.

• Attempt to interfere with the website's operation or security.

• Copy, reproduce, or misuse website content without authorization.

• Submit false or misleading information.

• Attempt to gain unauthorized access to any part of the website.

We reserve the right to restrict or terminate access to the website where misuse or unlawful activity is suspected.

12. Intellectual Property

Unless otherwise stated, the content available on the Aweza collection website, including text, graphics, logos, designs, images, and other materials, is owned by or used by Aweza collection with appropriate rights or authorization.

You may not reproduce, modify, distribute, publish, or commercially use our website content without prior written permission.

13. Third-Party Services

Our store may use third-party services such as payment, courier, hosting, analytics, advertising, or other ecommerce service providers.

These third parties may operate under their own terms, policies, and conditions. Aweza collection is not responsible for the independent policies or operations of third-party service providers.

14. Website Availability

We aim to keep our website available and functional, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

The website may occasionally be unavailable due to maintenance, technical problems, updates, service interruptions, or circumstances beyond our reasonable control.

15. Limitation of Responsibility

To the extent permitted by applicable law, Aweza collection will not be responsible for losses, delays, damages, or issues arising from circumstances beyond our reasonable control, including courier delays, technical failures, inaccurate information supplied by customers, misuse of products, or events outside our control.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

16. Privacy

Your use of our website and the information you provide to us are also subject to our Privacy Policy.

We may collect and use customer information as reasonably necessary to process orders, arrange delivery, provide customer support, and operate our online store, in accordance with our applicable privacy practices.

17. Changes to These Terms

Aweza collection reserves the right to update these Terms of Service from time to time.

Any updated version will be published on this page with the revised date. Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

18. Governing Law

These Terms of Service shall be interpreted and applied in accordance with the applicable laws of Pakistan.

Any dispute arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the appropriate courts in Pakistan, subject to applicable law.

19. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Aweza collection
Website: awezacollection.pk
Phone: 03019747932
Email: awezacolletion@gmail.com

By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.