Aweza collection, we aim to provide our customers with quality products and a reliable shopping experience. Please read this Return and Refund Policy carefully before placing your order.

1. No Returns Policy

Aweza collection follows a no-returns policy. Once an order has been delivered and accepted by the customer, we do not accept requests to return the product for a refund, exchange, change of mind, personal preference, incorrect selection, or any other reason.

Customers are therefore advised to carefully review the product description, specifications, size, color, quantity, and other available information before placing an order.

2. Damaged or Incorrect Products

If you receive a product that is damaged during delivery, defective, or different from the product you ordered, please contact us as soon as possible after delivery.

Our team may request clear photographs or videos of the product, packaging, shipping label, and any visible damage or discrepancy to assess the matter.

If the issue is verified as an error attributable to Aweza collection or damage caused during delivery, we may, at our discretion, offer an appropriate resolution.

3. Refunds

Refunds are not provided for ordinary returns, as Aweza collection operates a no-returns policy.

Where a refund is approved due to a verified issue with an order, the refund method and processing time will be communicated to the customer after the case has been reviewed.

4. Order Cancellation

Orders may only be cancelled if the cancellation request is received and accepted before the order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

5. Customer Responsibility

Customers are responsible for providing accurate delivery information when placing an order. Aweza collection is not responsible for delivery problems resulting from incorrect or incomplete information provided by the customer.

Customers should also inspect the package and product promptly upon delivery and contact us without unnecessary delay if there is an apparent problem with the order.

6. How to Contact Us

For questions or concerns regarding an order, please contact Aweza collection using the following details:

Phone: 03019747932
Email: awezacolletion@gmail.com

Please provide your order number and relevant details when contacting us so that we can review your request efficiently.

7. Policy Changes

Aweza collection reserves the right to update or modify this Return and Refund Policy when necessary. Any changes will be posted on this page with the updated date.

By placing an order with Aweza collection, you acknowledge that you have read and understood this Return and Refund Policy.