1. What is Aweza collection?

Aweza collection is a Pakistan-based online store offering a variety of products, including hair care and beauty products, home and kitchen products, and practical problem-solving products.

2. Where does Aweza collection deliver?

We currently deliver orders within Pakistan.

3. What payment methods do you accept?

We currently offer Cash on Delivery (COD). You can pay the confirmed order amount to the courier when your order is delivered.

4. Which courier do you use?

Orders are delivered through PostEx Courier.

5. How long does delivery take?

Delivery time depends on your location, courier operations, weather, public holidays, and other factors. The estimated delivery timeframe provided during order confirmation should be considered an estimate rather than a guaranteed delivery date.

6. How can I place an order?

Simply select the product you want, add it to your cart, proceed to checkout, and provide your correct delivery and contact information. For COD orders, we may contact you to confirm your order before dispatch.

7. Can I cancel my order?

You may request cancellation before your order is dispatched. Once the order has been dispatched, cancellation may no longer be possible.

8. Can I return a product?

Aweza collection follows a no-returns policy. We do not accept ordinary returns due to change of mind, personal preference, or incorrect product selection.

If you receive a product that is damaged, defective, or different from what you ordered, please contact us promptly so we can review the issue.

9. What if I receive a damaged or incorrect product?

Contact us as soon as possible after receiving your order. We may ask you to provide photographs or videos of the product, packaging, and shipping label so that we can review the issue.

Verified cases will be handled according to our Return and Refund Policy.

10. Can I change my delivery address after placing an order?

If you need to change your delivery information, contact us as soon as possible. Address changes may only be possible before the order is dispatched.

11. What happens if I am unavailable when the courier arrives?

Please make sure someone is available to receive your COD order. If delivery cannot be completed because the customer is unavailable, unreachable, or the address is incorrect or incomplete, the parcel may be returned to us.

12. Are all products manufactured by Aweza collection?

Aweza collection operates as a white-label ecommerce store. Products may be sourced from third-party manufacturers or suppliers and sold under applicable product or store branding.

13. Are product results guaranteed?

No. Individual results may vary depending on the product, method of use, individual circumstances, and other factors. Product information should not be considered a guarantee of a particular result.

14. Are beauty and hair care products safe for everyone?

Customers should read the product instructions, ingredients, warnings, and precautions before use. If you have allergies, sensitivities, or other concerns, consider seeking appropriate professional advice before using a product.

15. How can I contact Aweza collection?

You can contact us using:

Phone: 03019747932
Email: awezacolletion@gmail.com

Please provide your order number when contacting us about an existing order.

16. Can I trust Aweza collection with my order?

We aim to provide clear product information, straightforward ordering, and reliable delivery through our courier partner. Customers can review our store policies before placing an order to understand our shipping, cancellation, return, and other terms.